Making your company more customer-centric
Coaching
In our coaching, we work with your executive staff to sensitise them to the principles of customer experience, and to create and follow a structured strategic plan towards agreed customer experience goals. The coaching is tailored to meet the needs of managers of business units. Working one-on-one or in small groups, the executives develop a deeper understanding of the principles of customer-centric service delivery while expanding their core competencies in the field.
Workshops
Workshops are suitable for any staff members who come into contact with customers. In an open, relaxed environment they are sensitised to the principles of customer experience, learn to step into the customer’s shoes, and work through typical encounters to discover new ways to give the customer memorable service experiences. Participants are encouraged to test their own ideas and put successful ones into effect - a highly motivating experience for your staff.
The long term view
At Work•Play•Experience, we don’t believe in secrecy - so we are happy to teach your company the principles and techniques of service experience design. Let us give you exactly what you need to become your very own service-design production line with an endless supply of new ideas and experience innovations.
